FAQs

We focus on the customized design of marine flooring, mainly serving yachts, fishing boats, commercial ships and other scenarios. Through modular EVA foam materials, we provide a one-stop deck solution with anti-slip, lightweight, and customized styles and patterns. All designs meet the IMO (International Maritime Organization) anti-slip standards (wet μ ≥ 0.6)

1/Standard process: 3-5 weeks from demand confirmation to delivery (including design, proofing, and production);

2/Expedited service: 10% expedited fee can be shortened to 2 weeks (only for small batch orders of less than 2 pieces);

3/Time details: design communication (3-5 days) → 3D rendering confirmation (2 days) → material cutting (5-7 days) → logistics (3-10 days worldwide).

No. We use self-developed professional engraving technology to ensure that the artistic pattern is compatible with the anti-slip function:

The depth of the pattern is precisely controlled at 0.5-1.2mm (the optimal anti-slip range);

The edges of the pattern are rounded to avoid hooking fishing gear or soles;

Free anti-slip test report is provided (such as order PDK-2025-0410, the actual measurement μ0.63 can be checked).

Daily cleaning: rinse with water or wipe with a neutral detergent (such as Simple Green);

Stubborn stains: use a soft brush + diluted white vinegar (ratio 1:10) to lightly brush;

Prohibited behaviors: use a high-pressure water gun to directly spray the joints, strong acid and alkali detergents, and scrape with a blade.

Yes. The following information is required:

Photos of existing deck dimensions (including joint details);

Material type (such as wood, metal, fiberglass);

Budget range for renovation (we provide a quote for adaptation solutions).

Product price: only includes materials and basic cutting (e.g. starting from $80/m²);

Installation service: requires a separate quotation (supports global cooperative installer recommendations);

Provide DIY installation guide (including tool list and video tutorial).

Standard order: minimum order of 1 sheet (suitable for yachts and small fishing boats);

→ Action now:

1/Take a photo of the unopened packaging label (including the order number)

2/Measure the material with a ruler and take a photo (the scale must be displayed)

3/Send to support@poseidondeck.comand mark [Sizing Issue]

→ We will:

• Send a revised version within 48 hours (expedited processing)

→ Temporary solution:

✔️ Wipe the hull surface with alcohol (to remove grease)

✔️ Heat the rubber surface with a hair dryer (60°C/140°F for 10 seconds)

→ Ultimate solution:

Apply for a free replacement product (installation environment temperature + humidity data required)

→ Scientific explanation:

This is the crystallization of anti-mold agent precipitated from EVA material (non-toxic and harmless)

→ Treatment steps:

1.Wipe with a solution of 1:3 white vinegar: water

2.Rinse with clean water and dry in the shade

3.Apply special maintenance wax (free trial available)

→ Special Terms:

✓ Accept returns: shipping damage/serious size error (customers provide accurate size, but the error is >2cm due to our operation)

✗ Not accepted: customer's own measurement error/subjective color preference

→ Processing procedures:

Submit 5 evidence photos (including measurement tools)

Choices:

a) Remake (preferred)

b) Refund (minus 30% material loss fee)

→ All-inclusive service:

• Report within 24 hours of receipt: We bear 100% of the loss and provide free reissue (customer pays for shipping)

• Report within 3 days after receipt: We bear 50% of the loss and reissue (customer pays for shipping)

• More than 3 days: We bear 10% of the loss and reissue (customer pays for shipping)

→ Evidence requirements:

→ Intelligent reminder system: Register as a member to get:

✓ Annual maintenance calendar (automatically matches local climate)

✓ Reminder for replacing expired glue

✓ Heavy rain/sunburn warning push