Privacy policy

Last updated: August 19, 2026

This Privacy Policy explains how PoseidonDeck LLC (“PoseidonDeck,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit poseidondeck.com, place an order, request a custom product, contact customer support, or otherwise interact with us.

Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

  • Contact and account information: name, email address, phone number when provided, billing address, shipping address, and account information.
  • Order and transaction information: products ordered, selected options, order value, payment status, delivery information, returns, refunds, and customer-service history.
  • Payment information: payments are processed through third-party payment providers. PoseidonDeck does not store full payment-card numbers on its website.
  • Device and usage information: IP address, browser and device information, pages viewed, referring pages, interactions with the Site, cookies, and similar technologies.
  • Communications: emails, support requests, reviews, survey responses, and other information you choose to send us.
  • Marketing preferences: email or other marketing preferences and information about interactions with our marketing communications.

Custom Design, Measurement & Production Files

For custom boat flooring orders, we may collect boat measurements, drawings, templates, photographs, CAD-related information, logos, design files, notes, and other materials supplied or approved by the customer.

We use these materials to evaluate whether a project can be produced, prepare or review layouts and proofs, confirm specifications, manufacture the product, fulfill the order, communicate about corrections, provide after-sales support, and resolve order-related disputes.

Where necessary to complete your order, these materials may be shared with design, manufacturing, production, fulfillment, or other service providers working on our behalf. We do not authorize those providers to use customer files for unrelated purposes.

How We Use Personal Information

We may use personal information to:

  • Process, confirm, manufacture, fulfill, and deliver orders.
  • Create or review custom designs and customer-supplied specifications.
  • Provide customer service and after-sales support.
  • Process cancellations, refunds, claims, and disputes.
  • Detect and prevent fraud, abuse, security incidents, and unauthorized transactions.
  • Operate, maintain, analyze, and improve our website, products, and customer experience.
  • Send transactional communications about orders and accounts.
  • Send marketing communications where permitted and measure marketing effectiveness.
  • Comply with legal, tax, accounting, regulatory, and recordkeeping obligations.
  • Protect the rights, safety, property, and legitimate interests of PoseidonDeck, our customers, and others.

Legal Bases for Processing

Where applicable law requires a legal basis for processing personal information, we may rely on one or more of the following: performance of a contract with you, compliance with legal obligations, our legitimate business interests, and your consent where consent is required.

How We Share Personal Information

We may disclose personal information only as reasonably necessary for the purposes described in this policy, including to:

  • E-commerce and website service providers that help operate our online store.
  • Payment and fraud-prevention providers that process transactions or help identify suspicious activity.
  • Design, manufacturing, and production providers involved in custom or made-to-order products.
  • Warehouses, carriers, and logistics providers that fulfill and deliver orders.
  • Analytics, advertising, and marketing providers that help us understand website use and measure or deliver marketing, subject to applicable privacy laws and user choices.
  • Professional advisers and authorities where disclosure is reasonably necessary for legal, accounting, regulatory, insurance, dispute-resolution, or security purposes.
  • Business successors in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.

Cookies, Analytics & Advertising

PoseidonDeck and our service providers may use cookies, pixels, and similar technologies for website functionality, security, analytics, personalization, and advertising.

You may be able to control certain cookies through your browser or through privacy controls made available on our Site. Disabling certain technologies may affect the operation of some website features.

Depending on your location, you may also have the right to opt out of certain targeted advertising, sale, or sharing of personal information as those terms are defined by applicable law.

Marketing Communications

If you receive promotional emails from us, you may unsubscribe by using the unsubscribe link in the message or by contacting us. Transactional communications relating to an order, account, claim, or customer-service request are not marketing messages and may still be sent when necessary to provide the requested service.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, custom-product records, legal and tax compliance, fraud prevention, dispute resolution, and enforcement of our agreements.

Retention periods may vary depending on the type of information, the nature of the transaction, and applicable legal requirements. When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.

Your Privacy Rights

Depending on where you live and the law that applies to PoseidonDeck, you may have rights concerning your personal information, including the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate personal information.
  • Request deletion of personal information, subject to applicable exceptions.
  • Request a portable copy of certain personal information.
  • Object to or restrict certain processing where applicable.
  • Opt out of certain targeted advertising, sale, or sharing where applicable.
  • Withdraw consent where processing is based on consent.
  • Exercise applicable privacy rights without unlawful discrimination.
  • Appeal a privacy-rights decision where applicable law provides that right.

To submit a privacy request, email support@poseidondeck.com. We may need to verify your identity before completing a request. Authorized agents may submit requests where permitted by applicable law, subject to appropriate verification.

California Privacy Rights

If the California Consumer Privacy Act, as amended, applies to PoseidonDeck and your personal information, California residents may have rights to know, access, correct, and delete certain personal information; to opt out of certain sale or sharing; to limit certain uses of sensitive personal information where applicable; and to be free from unlawful discrimination for exercising those rights.

Requests may be submitted to support@poseidondeck.com or through any applicable privacy controls made available on our Site.

EEA, UK & Other International Privacy Rights

Where European or similar data-protection laws apply, individuals may have rights to access, correct, erase, restrict, object to processing, obtain data portability, and withdraw consent where consent is the legal basis for processing.

You may also have the right to lodge a complaint with the data-protection authority responsible for your place of residence or other competent supervisory authority.

International Data Transfers

PoseidonDeck is based in the United States and uses service providers that may operate in the United States and other countries. As a result, personal information may be processed outside the country where you live. Where required, we use appropriate measures to protect personal information transferred internationally.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse. No method of transmission or storage can be guaranteed to be completely secure.

Children's Privacy

Our Site and products are intended for adults and are not directed to children. We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information to us improperly, please contact us so that we can review and, where appropriate, delete it.

Third-Party Websites

Our Site may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and PoseidonDeck is not responsible for the privacy practices of websites or services we do not control.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, services, or legal requirements. The current version will be posted on this page with an updated “Last updated” date.

Contact Us

PoseidonDeck LLC
25 1st Ave SW Ste A
Watertown, SD 57201
United States

Email: support@poseidondeck.com